Client service—a Stratacomm value—is at the heart of all we do at the agency. As we wind down another great year, it is extremely gratifying to celebrate Team Stratacomm as we continue to earn overwhelmingly positive feedback in our annual client survey.
In the 2023 survey, our people and their delivery of high-quality integrated communications services earned top marks—100% of Stratacomm clients said if choosing to hire an integrated communications agency today, they’d hire us again, and they all consider themselves a strong reference for Stratacomm.
Additionally, 100% of our clients agree Stratacomm:
- Provides trusted advice and strategic counsel.
- Delivers strong results.
- Lives up to Stratacomm values of client service and teamwork.
Our best work comes when we collaborate with our clients as true partners. Many clients took the time to share the most positive aspects of working with the talented people who make up Stratacomm. A few favorite verbatims include:
- “Engaged and knowledgeable.”
- “They go the extra mile.”
- “Unmatched insight and skill in formulation of strategy.”
- “Expertise in finding and presenting solutions.”
- “Responsive to urgent requests.”
- “They know the industry; bring ideas to the table; anticipate needs and are fun to work with.”
- “Simply thank you for being a great partner, we appreciate you.”
Asking for formal feedback from our clients is just one way we demonstrate how important it is to step out of the day-to-day and gather insights that help us level up. Direct feedback tells us where the agency is excelling, where the team could do better and where growth opportunities exists. Our client service team analyzes the feedback, engages in follow-up conversations with clients and works toward continuous improvement.
Thank you to our teams for their work to deliver on the agency’s bedrock value: client service. And thank you to our clients. Stratacomm doesn’t exist without you. We are grateful for honest feedback each year, which leads to stronger partnerships as we work together to meet communications goals. We’re excited and energized for what’s ahead together in 2024!
Kristi Tyll is a managing partner at Stratacomm and dedicated to delivering premium client service to all those who place their trust in the agency every day.